Quality of Service Performed By Trenton Heating & Air Cond., Inc.

Here at Trenton Heating & Air Conditioning, Inc. we are interested in what you think.  We would like your input on how we are doing on our service for our customers.  If we are doing a great job then we would like to continue doing it.  If we are not doing so well then we would like your input on areas that need  improvement.  So this is where we need your help.  If you could take a couple of minutes to complete this short survey we can use that information to provide you with the best possible service.  

                                                                                            Thank You!

  1. Please provide the following contact information:

                 Name 
    	 Company* 
   Street Address 
  Address (cont.) 
             City 
  	    State 
  Zip/Postal Code 
       Home Phone 
             FAX* 
           E-mail

  2. Please provide the following product information:

        Product Name 
           Model 
   Serial Number

  3. How would you rate the quality of our service? (1 being the worse & 5 being the best)

    1 2 3 4 5

  4. How would you rate the knowledge of our installation/service staff?

    bad poor average fair good

  5. How would you rate the helpfulness of our installation/service staff?

    bad poor average fair good

  6. How would you rate the quality of your installation/service work?

    bad poor average fair good

  7. Did the installation/service staff fully explain the newly installed system/total repairs performed?

    Yes No

  8. Was our staff able to solve your needs in a timely manner?

    Yes No

  9. How would you rate your overall experience with our company?

    bad poor average fair good

  10. Would you recommend our service to others?

    Yes No

  11. Would you like to have a sales person contact you for further information about your installation or service work performed?

    Yes No

  12. Would you like a service person to contact you to address any operational concerns?

    Yes No

  13. Please let us know what you are thinking.  Let us know your experience with our company and how we can make it better.  With this information we will strive to provide you with even better service.


Trenton Heating & Air Conditioning, Inc.
Copyright © 2001 [Trenton Heating & Air Cond., Inc.]. All rights reserved.
Revised: April 26, 2001